Overview
We stand behind the quality of our repair services. This policy explains how refunds, returns, and cancellations are handled for our Bosch appliance repair services.
Cancellation of service appointments
You may cancel or reschedule a service appointment at no charge by contacting us at least 24 hours before your scheduled time. Cancellations made less than 24 hours in advance may be subject to a trip fee if a technician has already been dispatched.
Diagnostic fee
A diagnostic fee is charged when a technician visits your home to assess the appliance. If you approve the repair, the diagnostic fee is typically applied toward the total repair cost. If you decline the repair, the diagnostic fee is non-refundable as it covers the technician’s time and expertise.
Refunds for completed repairs
If a completed repair does not resolve the reported issue and the problem falls within the scope of the original diagnosis, we will re-evaluate and re-repair at no additional cost. If we are unable to resolve the issue, you may be eligible for a partial or full refund of labor charges at our discretion.
Parts returns
Installed parts are not eligible for return once the repair has been completed and tested. If a part is found to be defective after installation, it will be replaced under the part manufacturer’s warranty at no additional charge for labor.
Parts ordered but not yet installed may be returned, subject to restocking fees imposed by the parts supplier.
Warranty-related issues
If a problem recurs within the workmanship warranty period, contact us to schedule a follow-up visit. Warranty repairs are performed at no additional cost provided the issue relates to the original repair.
How to request a refund or cancellation
To cancel an appointment, request a refund, or discuss a service concern, please contact us through our contact page or call us directly. We aim to respond to all refund requests within 5 business days.
Exceptions
Refunds are not available for:
- Issues caused by misuse, neglect, or unauthorized modifications after our repair
- Pre-existing conditions unrelated to the repair performed
- Cosmetic damage not reported at the time of service
- Service calls where the customer was not present at the scheduled time
Processing time
Approved refunds are processed within 7–10 business days and returned via the original payment method.