Information we collect
When you submit the booking or contact form, we collect the details you provide — such as your name, phone number, email address, appliance information, and service address — so we can respond and schedule a repair.
We may also collect:
- Device and browser information (IP address, browser type, operating system) through standard server logs
- Usage data such as pages visited and time spent on the site
- Payment information when you authorize a transaction (processed securely through our payment processor)
How we use your information
We use the information you share to:
- Respond to inquiries and schedule service appointments
- Provide repair estimates and complete requested repairs
- Send appointment confirmations, technician arrival updates, and service follow-ups
- Improve our website and services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Information sharing
We may share your information only in the following circumstances:
- With our technicians to perform the requested service at your location
- With payment processors to complete authorized transactions
- When required by law or to protect our legal rights
Data security
We use commercially reasonable safeguards to protect your information, including encrypted connections (SSL/TLS) for data transmitted through our website.
Data retention
We keep service records for as long as needed to support your repair history, honor warranties, and meet ordinary business and legal record-keeping requirements.
Your choices
You may request access to, correction of, or deletion of the personal information you have provided by contacting us using the details on our contact page. We will respond to your request within 30 days.
Cookies
This website may use cookies to keep the site working properly and to understand general usage patterns. You can control cookies through your browser settings. Disabling cookies may affect certain site functionality.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date noted at the top.
Contact us
If you have questions about this Privacy Policy or how we handle your information, please reach out through our contact page.